TAM — MEMBERSHIP TERMS & CONDITIONS
Please read these Terms & Conditions carefully before purchasing a membership, booking a class or using TAM facilities.
By accepting these Terms, you agree to follow TAM's membership conditions, safety rules and applicable booking policies. Your statutory rights remain unaffected.
1. ABOUT TAM
TAM is a fitness facility in Lydney, Gloucestershire, offering strength training, cardio equipment, gym memberships and Pilates classes.
2. AGE REQUIREMENTS — STRICTLY 16+
TAM gym facilities are strictly for individuals aged 16 and over. Nobody under 16 is permitted to enter the gym or its training areas, even when accompanied by an adult.
Members must provide accurate personal details, including their date of birth. TAM may request proof of age.
Members aged 16–17 are subject to additional safeguarding requirements, including parental or guardian consent, an appropriate induction and any restrictions required by our risk assessment or insurer.
Members aged 16–17 are not automatically permitted to train during unstaffed hours. Such access requires express authorisation from TAM.
3. UNSTAFFED GYM OPERATION
TAM operates with periods during which no staff may be physically present.
Members understand that they may exercise independently without immediate supervision, instruction or assistance.
CCTV and access-control systems do not guarantee continuous live monitoring or immediate emergency assistance.
Members must exercise responsibly, follow safety instructions and avoid activities they cannot perform safely without assistance.
Members requiring supervision or assistance should contact TAM before exercising independently.
TAM remains responsible for its legal duties, including taking reasonable care to provide safe facilities.
4. HEALTH SCREENING
Members must complete the required health questionnaire (ParQ) before using TAM facilities.
All answers must be accurate to the best of the member's knowledge.
Members must notify TAM of relevant health changes, seek appropriate professional advice when necessary and follow any reasonable individual safety restrictions.
Members should stop exercising immediately if they experience chest pain, faintness, dizziness, unusual breathlessness or other concerning symptoms.
TAM may require further information or an appropriate safety assessment before granting or continuing access where there is a relevant concern.
Medical conditions or disabilities will not automatically result in exclusion. Individual circumstances and reasonable adjustments will be considered.
5. EXERCISE RISKS & RESPONSIBILITY
Physical exercise involves inherent risks, including strains, sprains, falls, overexertion and other injuries.
Members agree to:
Exercise within their abilities.
Use appropriate weights and exercise intensity.
Follow equipment instructions and safety signage.
Avoid using unfamiliar equipment without understanding its safe operation.
Use appropriate safety equipment or assistance where required.
Stop exercising when experiencing concerning symptoms.
Report damaged equipment or hazards promptly.
Avoid reckless, dangerous or inappropriate conduct.
Members are responsible for their own negligent, reckless or deliberate actions to the extent permitted by law.
Nothing in these Terms excludes liability that cannot lawfully be excluded.
6. ACCESS & SECURITY
Entry is restricted to authorised members using their own QR code, key fob, PIN or other approved access credentials.
Members must not share credentials, allow unauthorised entry, permit tailgating or interfere with security equipment.
Members must not admit anyone under 16 into gym training areas.
Members may only enter during their authorised access hours and must follow applicable safety and security procedures.
Serious breaches may result in restricted access or termination following a fair assessment.
7. OPENING HOURS
TAM's opening hours will be displayed through our website, membership platform or at the premises.
Temporary closures or changes may occur due to maintenance, emergencies, safety concerns, legal requirements or circumstances outside our reasonable control.
Where reasonably possible, members will receive advance notice of planned closures.
Where substantial changes prevent the agreed services from being provided, appropriate remedies will be available in accordance with consumer law.
8. EQUIPMENT & GYM RULES
Members must:
Return weights and equipment after use.
Clean equipment after use.
Keep walkways and emergency exits clear.
Wear suitable gym clothing and footwear.
Maintain appropriate personal hygiene.
Use equipment only for its intended purpose.
Avoid unnecessary dropping or misuse of weights.
Report damaged or unsafe equipment.
Respect other members and shared facilities.
Equipment must not be moved, dismantled or modified without permission.
9. MEMBER CONDUCT
TAM is committed to maintaining a welcoming, respectful and inclusive environment.
Bullying, harassment, discrimination, violence, intimidation, threatening behaviour or abuse will not be tolerated.
Members must respect other users' privacy, personal space and safety.
Serious misconduct may result in suspension or membership termination, subject to applicable law and fair procedures.
10. PHOTOGRAPHY & RECORDING
Personal exercise photography and video recording are permitted only where they comply with TAM's filming rules.
Members must respect others' privacy, avoid filming identifiable individuals without appropriate permission and ensure filming equipment does not create hazards.
Recording is strictly prohibited in toilets, showers and private changing areas.
TAM may restrict filming for legitimate privacy or safety reasons.
Commercial filming requires prior permission.
11. MEMBERSHIP FEES
Membership prices, payment intervals, start dates, access rights and any minimum commitment will be clearly displayed before purchase.
Unless expressly stated otherwise, the standard monthly membership is intended to operate on a rolling monthly basis.
Any joining fees, discounts or additional charges will be disclosed before purchase.
The conditions displayed for the selected membership plan form part of the agreement.
12. PAYMENTS
Members agree to pay membership fees according to the selected payment schedule.
Valid payment details must be maintained.
If a payment fails, TAM may notify the member, request payment and reasonably restrict access while an undisputed amount remains overdue.
Any applicable additional charges must be fair, proportionate and disclosed.
Cancelling a payment instruction does not necessarily terminate a membership agreement.
13. MEMBERSHIP CANCELLATION
Members may request cancellation through ClubRight, where supported, or by contacting TAM at its published email address.
The cancellation notice period for standard rolling memberships is [insert confirmed notice period].
Any minimum commitment or cancellation requirement must be disclosed before purchase and comply with applicable consumer law.
TAM will provide confirmation of cancellation and relevant final payment and access details.
Medical circumstances and other situations giving rise to legal cancellation rights will be considered fairly.
14. ONLINE PURCHASES & COOLING-OFF RIGHTS
Where applicable, consumers purchasing qualifying memberships online or at a distance have a statutory 14-day cancellation period.
Members who expressly request services to begin during this period may be required to pay a lawful, proportionate amount for services already supplied if they subsequently exercise their cancellation right.
Refunds will be processed in accordance with applicable law.
Bookings for leisure activities on specific dates may be subject to different statutory cancellation rules.
Nothing in these Terms removes statutory rights.
15. MEMBERSHIP FREEZES
Membership freezes may be requested where permitted by the selected plan.
Any applicable freeze periods, charges or conditions will be explained before approval.
TAM will consider exceptional circumstances fairly.
An approved freeze does not constitute cancellation unless expressly confirmed.
16. DAY PASSES
Day passes provide access only for the stated period and services.
Day-pass users must meet TAM's age requirements, complete required safety screening and follow all gym rules.
Day passes are personal and non-transferable.
Applicable cancellation and refund rights will be respected.
17. PILATES CLASSES
Pilates classes may be booked or purchased separately from standard gym memberships.
Members must follow instructor guidance, use equipment responsibly and disclose relevant exercise limitations where appropriate.
Appropriate clothing and any required grip socks must be worn.
Late arrivals may be refused participation where joining would disrupt the class or create a safety risk.
Reformers and specialist equipment must not be used without appropriate instruction where required.
18. CLASS CANCELLATIONS & NO-SHOWS
Class cancellation deadlines and any associated charges will be disclosed before booking.
Late cancellations or non-attendance may result in the loss of a booking credit or a fair, previously disclosed charge.
Where TAM cancels a paid class, an appropriate alternative, credit or refund will be provided in accordance with applicable law.
A suitably qualified replacement instructor may be provided where necessary.
19. PERSONAL TRAINING
Personal training may be offered by TAM or authorised independent trainers.
Any additional fees and booking conditions will be communicated before purchase.
Unauthorised commercial personal training is prohibited.
20. EMERGENCIES & ACCIDENTS
Members must familiarise themselves with displayed emergency procedures, exits and available safety equipment.
In a serious emergency, call 999 and follow the emergency instructions displayed at TAM.
Members must report accidents, injuries, damaged equipment and serious safety concerns as soon as reasonably practicable.
Emergency exits must remain unobstructed.
Members acknowledge that staff may not be physically present during unstaffed hours.
TAM will maintain appropriate emergency arrangements in accordance with applicable legal duties.
21. CCTV & PRIVACY
TAM may use CCTV and electronic access records for legitimate security, safety and incident-investigation purposes.
Members must not interfere with these systems.
CCTV does not guarantee continuous monitoring.
Personal information is handled according to TAM's separate Privacy Policy and applicable data protection law.
22. PERSONAL BELONGINGS
Members are responsible for taking reasonable care of their belongings.
TAM is not responsible for losses arising solely from members' own carelessness or circumstances for which TAM is not legally liable.
Nothing in this section removes liability arising under applicable law.
23. DAMAGE TO PROPERTY
Members must treat equipment and facilities responsibly.
Where a member deliberately, recklessly or negligently causes damage, TAM may seek reasonable compensation for the resulting loss, subject to applicable law.
Normal wear and tear will not be charged.
24. MEMBERSHIP SUSPENSION OR TERMINATION
TAM may reasonably restrict, suspend or terminate access for serious or repeated safety breaches, threatening conduct, fraudulent registration, unauthorised entry, misuse of equipment or unpaid membership fees.
Immediate temporary restrictions may be imposed where necessary to protect safety.
Where appropriate, members will be given notice and an opportunity to resolve the issue.
Any refunds or retained payments will be determined fairly and in accordance with consumer law.
25. CHANGES TO SERVICES
TAM may make reasonable operational changes for safety, maintenance, legal or legitimate business reasons.
Material changes will be communicated in advance where reasonably possible.
TAM will not impose unfair or unrestricted changes to membership prices or essential contractual services.
Members will retain applicable cancellation and other legal remedies.
26. LIABILITY & LEGAL RIGHTS
Members acknowledge the inherent risks associated with physical exercise and agree to take reasonable care of themselves and others.
TAM will take reasonable care in providing its services and facilities.
Nothing in these Terms excludes or restricts liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
Nothing affects members' statutory consumer rights.
27. COMPLAINTS
Members can raise complaints or concerns using TAM's published contact details.
Complaints will be considered fairly, and TAM will aim to provide a reasonable response.
These Terms are governed by the laws of England and Wales, subject to applicable mandatory consumer protections.
28. ACCEPTANCE OF TERMS
By accepting these Terms, members confirm that they:
Meet TAM's applicable age requirements.
Understand that the gym may operate without staff present.
Understand the inherent risks associated with exercise.
Agree to follow safety, conduct and security rules.
Will provide accurate registration and health information.
Will use only their own authorised entry credentials.
Understand the payment and cancellation conditions of their selected plan.
Agree to applicable class booking conditions.
Acceptance does not remove TAM's legal responsibilities or affect members' statutory rights.
Members must accept these Terms before being granted access.
Where required, members aged 16 or 17 must also complete the applicable parental or guardian authorisation and induction process.