At TAM, your privacy matters to us. We are committed to handling personal information responsibly, securely and transparently.
This Privacy Policy explains how we collect, use, store and protect your information when you register with TAM, purchase a membership, book a class, visit our premises or use our digital services.
1. Who We Are
TAM is a fitness facility based in Lydney, Gloucestershire, providing gym facilities, strength training and Pilates classes.
The legal business identified above is responsible for determining how your personal information is processed, except where another organisation acts as an independent data controller.
2. Information We Collect
Depending on the services you use, we may collect:
Personal details, including your name, date of birth, address, email and telephone number.
Membership details, booking records, attendance history and payment information.
Health questionnaire (ParQ) responses and relevant exercise safety information.
Emergency contact details, where provided.
Electronic access records, including QR code or other access-credential activity.
CCTV recordings from monitored areas.
Communications, enquiries, complaints and membership requests.
Marketing preferences and relevant website usage information.
We aim to collect only information reasonably necessary for the purposes explained in this policy.
3. How We Use Your Information
We use personal information to:
Register and manage memberships.
Process payments and class bookings.Verify age and membership eligibility.
Control and administer access to our facilities.
Assess and respond to relevant health and safety concerns.
Maintain security and investigate incidents.
Communicate important membership information.
Respond to enquiries and complaints.
Meet legal, regulatory, accounting and insurance-related obligations.
Send promotional communications where legally permitted.
4. Legal Basis for Processing
Depending on the circumstances, we process personal information under the following lawful bases:
Contract: Where processing is necessary to provide memberships, bookings and related services.
Legal obligation: Where processing is required to comply with applicable law.
Legitimate interests: Where necessary for appropriate business administration, security, incident investigation and protection of our facilities, subject to your rights and interests.
Consent: Where we rely on your permission for a particular activity, such as certain marketing communications.
Health information is subject to additional legal requirements. We will only process it where we have established an applicable lawful basis and a valid special-category processing condition.
5. Health Questionnaires
Members may be required to complete a health screening questionnaire before participating in activities.
This information helps TAM identify potential exercise-related risks, consider appropriate precautions and determine whether further review may be required.
Health information is treated as sensitive personal data, with access limited to authorised individuals who require it for legitimate purposes.
Members should inform TAM when relevant health information changes.
6. Age Verification
TAM gym membership is available to individuals aged 16 and over.
We collect and may verify dates of birth to ensure applicants meet our minimum age requirements.
Individuals under 16 are not eligible to register for or use TAM gym facilities.
Additional verification and safeguarding arrangements may apply to members aged 16 or 17.
7. CCTV, Security & Unstaffed Access
TAM operates with periods during which staff may not be physically present.
CCTV and electronic access-control systems may be used to support security, protect members and property, manage entry and investigate incidents.
We may collect information about the dates and times members enter the facility, including activity associated with access credentials.
CCTV recordings and access records are accessible only to authorised persons and may be disclosed where lawfully required or justified, including for incident investigations or legal claims.
CCTV will not be installed in toilets, showers or private changing areas.
CCTV is not a guarantee of continuous live monitoring or immediate emergency assistance.
8. Payments & Third-Party Providers
TAM uses ClubRight to administer membership and related services.
We may also use authorised payment processors, access-control providers, booking systems, IT providers and other service providers where necessary.
Relevant personal information may be shared with these organisations for the purposes described in this policy, subject to appropriate data protection arrangements.
We do not sell members' personal information.
9. Marketing Communications
Where permitted by law, we may contact you about TAM services, class availability, news and promotions.
You may opt out of promotional communications at any time.
Essential membership, payment, security and operational messages may still be sent where necessary.
10. Data Storage & Retention
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, alteration or disclosure.
We retain personal information only for as long as necessary for the relevant purposes, including contractual obligations, legal requirements, security, insurance and potential legal claims.
Retention periods vary depending on the information involved. Membership records, health information, CCTV footage and electronic access logs are subject to documented retention arrangements.
Information is securely deleted or anonymised when no longer required.
11. Your Privacy Rights
Under applicable UK data protection law, you may have rights to:
Access personal information held about you.
Request corrections to inaccurate information.
Request deletion of information in certain circumstances.
Restrict or object to certain processing.
Request data portability where applicable.
Withdraw consent where processing relies on consent.
You have the right to object to direct marketing at any time.
Requests can be submitted using the contact details provided in this policy.
You may also raise a complaint with the Information Commissioner's Office at www.ico.org.uk.
12. Cookies & Website Information
Our website and membership platform may use cookies or similar technologies to support essential website functions, security and user experience.
Where legally required, consent will be requested before optional cookies or tracking technologies are used.
13. International Data Transfers
Where personal information is transferred outside the United Kingdom, we will ensure that an appropriate lawful transfer mechanism applies.
You may contact us for further information about relevant safeguards.
14. Changes to This Policy
We may update this Privacy Policy when our services, systems or legal obligations change.
The latest version will be made available through our website or membership platform.
15. Contact Us
For questions, concerns or requests relating to your personal information, please contact:
TAM
Ulta Invest LTD
9 Newerne Street, Lydney, GL15 5RA